Frequently asked questions


Questions about GLANDON Apartments

What are the advantages of furnished living compared to conventional living or a hotel stay?
GLANDON Apartments offers the best of both worlds. Just like in a hotel, our guests benefit from a high level of service, a simple registration process and a short sojourn. In addition, just like in a rented apartment, they benefit from their own cooking facilities, privacy and a high level of security.

What does GLANDON Apartments offer to their customers?
GLANDON Apartments offers business and private customers furnished apartments «on a temporary basis» – at fair prices. There are three labels in different price ranges and with different standards: Light Apartments, Business Apartments and Residence Apartments. In all three categories, guests benefit from full service. For example, service charges, WLAN and a cleaning service every two weeks are included in the price.

Who «temporarily» lives in furnished apartments?
Business apartments are not only popular among foreign business people. Swiss citizens are also among the clientele. For example the young woman studying in a different city. The older couple who appreciate the additional service such as the biweekly cleaning. Or, the craftsperson who has to work on a construction site in another city for a few months. «Temporary» apartments are also popular among people who are separating/divorcing or when the renovation of the house/flat is imminent. Learn more about this topic here.

In which regions is GLANDON Apartments represented?
  • Location Lucerne: 100 apartments (Union Business, Union Residence, Felsental, Hertenstein by Harlekin Art)
  • Location Bern: 90 apartments (Florhaus, Kirchenfeld, Rathaus, Wabern, Elite, Elite Residence)
  • Location Zurich: 90 apartments (Nelke, St. Jakob)
  • Location Basel: 200 apartments (Astoria, St. Johann, Steinentor, Messe, Gundeli Business, Gundeli Residence)
  • Location Aargau: 80 apartments (Zum Schiff, Schwanen, Am Tych)
  • Location Solothurn: 25 apartments (Grenchen)

Questions about the facility and services

What is included in the price?
The guests receive a full service. This means that the following services are included in the price:

  • Fully furnished apartment
  • Kitchen utensils
  • Apartment cleaning every two weeks
  • Final cleaning
  • Digital TV & WLAN
  • Electricity, water consumption, heating costs
  • Stairwell cleaning and maintenance
  • Mailbox

How often are the apartments cleaned?
The apartments are cleaned every two weeks. If our guests wish a weekly cleaning, this can be arranged for an extra charge.

Do I have to bring my own bed linen/towels?
No, bed linen/towels are available and are changed every two weeks.

Can I rent a parking space?
We offer parking spaces in most apartment buildings. Please contact us directly.

Is smoking allowed in the apartments?
No, smoking is not allowed in any of the apartments.

Can I bring my pet?
Pets are not allowed in most of our apartments. However, we have a few apartments where it is possible to bring a pet. Please contact us directly for more information.

Do I have internet in my apartment?
Yes, internet is included in the price. Up to three devices per apartment can be logged in simultaneously.

Can the TV be connected to the internet?
Our TV sets cannot be connected directly to the internet. However, it is possible to connect the TV set via HDMI cable without any problems. Smart TV sets can be activated for Internet use for a monthly fee of CHF 15.

Is it a problem if while staying at GLANDON I receive visitors?
That is no problem. However, please note that we have to charge an additional CHF 150 per month (up to two weeks: CHF 75) in case there is a permanent double occupancy in an apartment. The second person will of course receive their own bed linen/towels and a second key.

Questions about booking and check-in

Can I visit the apartment before booking?
Of course, we offer visits. Please contact us to arrange an appointment.

Is there a minimum rental period?
Yes, our minimum rental period is one month.

Can apartments be rented after the beginning of the month or can they be cancelled during the month?
If apartments are available, they can also be rented within the month. However, cancellations can only be accepted at the end of the month.

What do I have to pay before moving in?
You must pay the deposit, the reservation fee and the first rent at the latest one day before you move in. The deposit and reservation fee will be refunded after you move out.

You rent out apartments «on a temporary basis». Can I also conclude a permanent contract?
Yes, you can also sign an unlimited rental contract. In the case of a permanent tenancy, the period of notice is one month and you can terminate at the end of any month except December.

I have decided to rent an apartment. What happens now?
1. GLANDON Apartments will send you the rental contract by e-mail. You can sign it electronically with your PC mouse. The link to the rental agreement is valid for 24 hours.

2. After you have signed the rental agreement, you will receive an automated e-mail for payment of the reservation fee (only possible with credit card). After you move out, we will of course refund the reservation fee together with the deposit.

3. After paying the reservation fee, you will receive another automated e-mail with the countersigned rental agreement as well as an e-mail with the invoice for the deposit and another e-mail with the invoice for the first rental payment. You can pay the deposit and rent by credit card or bank transfer.

4. It is important that you pay both bills at least one day before moving in, otherwise we won’t give you the apartment keys.

5. For us to be able to refund the reservation fee and deposit promptly after the end of the rental contract, you will receive an automated e-mail about two weeks before you move out, including a link to your account details.

What information/documents are required to draw up a rental agreement?
In order to draw up the rental agreement, we need the following information/documents from you:

  • Number of permanent residents
  • Passport copies of all residents
  • Current residential address
  • Name of the employer
  • Phone number and e-mail address
  • Desired term of lease (limited or unlimited)

I have received an e-mail that there are no apartments available at the desired date and that I will be put on a waiting list. What are my chances?
Relatively large. We have a one-month cancellation period, which means that we are only aware of which apartments become available at the end of each month. It is therefore quite possible that an apartment will become available in your desired region after all.

What happens if I arrive during the weekend?
We are increasingly offering more flexible check-in solutions. This means that our guests can also check in to a GLANDON apartment on weekends or outside business hours.

Does GLANDON grant discounts for longer stays?
At GLANDON Apartments, we have fixed prices which are not negotiable. For reasons of fairness towards all our tenants, we do not grant any discounts.

Questions during your stay

What should I do if I lock myself out?
Call 0848 10 10 10 and leave a message on the voicemail. We will call you back within 30 minutes. Don't worry, we are also available outside office hours and will help you to get back into the building or apartment as quickly as possible.

What should I do if I can no longer log on to the Internet and an error message appears?
You can connect a maximum of 3 devices to the GLANDON-Wifi. This error message indicates that you have tried to log in with more devices. We recommend that you manually log out all previously used devices – even if they were registered a very long time ago – to be able to connect to your new device. This works as follows: Go to the website «internet.glandon.ch» with the device and click on the log-off button.

Who has access to my apartment?
GLANDON Apartments has access to your apartment. However, we will never enter your apartment without prior notice. You will be informed by e-mail at least 24 hours in advance. If we allow an external person, for example a craftsperson, to enter your apartment, a GLANDON employee will always be present during the work. In addition, your assigned cleaning specialist will be granted access to your apartment every two weeks. On the day of cleaning, it may happen that our housekeeper checks the cleaning randomly.

Can I choose when the apartment will be cleaned?
The cleanings always take place on the same day of the week. Please understand that for resource reasons we cannot respond to requests for appointments. Should you be ill on the scheduled cleaning day, please contact us directly so that we can find an alternative date.

Can rent calculations also be sent by regular mail?
Please understand that we do not issue invoices in paper form. Our invoices are generated automatically and sent electronically by e-mail.

When does the rent have to be paid?
The rent must be paid by the end of the preceding month.

What should I do if I have a temporary contract but want to extend my stay?
We would be very glad to hear that. Please contact us as soon as possible. We will try to extend it in the same apartment. If this is not possible, you will get an apartment of the same category.

What should I do if I want to leave earlier than planned in the case of a temporary stay?
Please contact us as soon as possible. We will try to rent your apartment to another guest for the remaining time. If we succeed, we will of course refund the rent for that month together with the deposit and the reservation fee. However, we will deduct 150 francs administration fee for our additional expenses in case of an extraordinary cancellation.

How can I cancel my rental?
In order for the cancellation to be legally binding, please make sure that we receive it by post no later than the last day of the month before the cancellation. We will confirm your cancellation by e-mail as soon as we receive it by post. Please contact us if you want us to send you a template. Late cancellations are unfortunately not accepted.

Questions about check-out

By when do I have to leave the apartment?
You must have checked out by 10am on the last working day of the month.

What do I have to consider for the check-out?
Please make sure that you hand over the apartment and its equipment in good condition and do not leave any personal belongings, empty bottles, cans, newspapers, garbage bags, etc. in the apartment. The final cleaning is included in the price. Any additional expenses will be charged separately. Your name badge will be removed from the mailbox on the day you move out. Please make sure that you arrange a forwarding order through the Swiss Post in good time: www.post.ch/change-of-address.

Can I leave my apartment on the last day of the month?
That depends. If the last day of the month falls on a working day (Monday to Friday), the check-out will take place by 10 a.m. If the last day of the month falls on a weekend or a Swiss holiday, the check-out must take place by 10 am on the previous working day. In general, check-outs take place on the last and check-ins on the first working day of the month.

When will the deposit and the reservation fee be refunded?
The deposit and reservation fee will be refunded no later than two weeks after you move out.